Credit, Cancellation, and Covid Policy
Limited tickets are available for each workshop, event, and sometimes each price tier. Purchase early to ensure that you get what you want. If you’re unable to use your ticket, you have two options:
1) Get credit for future events and classes. The credit is a dollar amount that can be applied towards any ticket (while tickets last) and is not an actual ticket. Credit is valid for 3 years.
2) Transfer your ticket to someone else.
To receive credit or to transfer your ticket to another person, notify us in writing by email at email@example.com at least 7 days prior to the start of the class or event you’ll miss. No post-deadline requests accepted.
Email us at firstname.lastname@example.org to redeem your credit. We do not offer refunds. There are no credits for no-shows.
Cancellation & Communicable Illness Policy
Firefly retains the right to cancel any event or class at any time due to low registration, public health concerns, or other unforeseen circumstances. In the event of a cancellation, all tickets will automatically become credit for future events and classes.
Communicable Illness Policy
To protect others in this program, please stay at home if you are at risk of spreading Covid-19 or another communicable illness. This includes being exposed to someone who you know to have been infected, in addition to having symptoms yourself or testing positive. If you are not able to attend a class due to Covid-19 or another illness, please let us know as soon as you can. See our Credit Policy above for credit and transfer options. If it is within 7 days of your event, call us at 828-237-2551.
Protocols Around Covid for In-Person Classes
In an ongoing effort to keep everyone feeling safe in regards to covid as we begin to gather again, we will be encouraging CDC guidelines which currently state:
“People who are not vaccinated should wear a mask and maintain distance in all indoor public settings and in outdoor settings when they can’t maintain six feet of distance.”
At the start of each class, we will offer colored bracelets to all class participants which will indicate the level of comfort folks have with distance requirements. We will not be asking for proof of vaccination, and ask that unvaccinated individuals consider the safety of others when choosing wristband color.
Red: I prefer social distancing whenever possible.
Yellow: Please ask consent before entering my space.
Green: I’m feeling safe to be near others.
Outdoor Classes: Many of our classes are outdoors, but we still encourage folks to bring masks for any time social distancing cannot be maintained.
Indoor Classes: We will use tape to mark off spots that are 6 feet apart for participants to sit in. Unvaccinated folks should wear a mask throughout the entirety of the class.