Credit, Cancellation, and Covid Policy
Limited tickets are available for each workshop, event, and sometimes each price tier. Purchase early to ensure that you get what you want. If you’re unable to use your ticket, you have two options:
1) Get credit for future events and classes. The credit is a dollar amount that can be applied towards any ticket (while tickets last) and is not an actual ticket. Credit is valid for 3 years.
2) Transfer your ticket to someone else.
To receive credit or to transfer your ticket to another person, notify us in writing by email at firstname.lastname@example.org at least 7 days prior to the start of the class or event you’ll miss. No post-deadline requests accepted.
Email us at email@example.com to redeem your credit. We do not offer refunds. There are no credits for no-shows.
Firefly retains the right to cancel any event or class at any time due to low registration, public health concerns, or other unforeseen circumstances. In the event of a cancellation, all tickets will automatically become credit for future events and classes.
Covid-19 Safety Policy
In an ongoing effort to protect one another as we begin to gather again, please review our policy. Thank you for your participation and understanding.
To protect others in this program, please stay at home if you are at risk of spreading Covid-19 or another communicable illness. This includes being exposed to someone who you know to have been infected, in addition to having symptoms yourself or testing positive. If you are not able to attend a class due to Covid-19 or another illness, please let us know as soon as you can. See our Credit Policy for credit and transfer options. If it is within 7 days of your event, call us at 828-237-2551.
At our in-person events, we will abide by local regulations, which currently state:
“Masks are required in … any indoor place the public is invited and allowed to enter and gather. The mandate applies to all people who are at least 5 years old. Face coverings are recommended for all people over the age of 2.”
At the start of each class, we will offer colored lapel pins to all class participants which will indicate the level of comfort folks have with distance requirements. Please pay attention to other’s color choices and respect their needs. We will not be asking for proof of vaccination, and ask that unvaccinated individuals consider the safety of others when choosing wristband color.
- Red: I prefer social distancing whenever possible.
- Yellow: Please ask consent before entering my space.
- Green: I’m feeling safe to be near others.
Outdoor Classes: Most of our classes are outdoors. Wel encourage folks to bring masks for any time social distancing cannot be maintained or when local case rates are high.
Indoor Classes: We will use tape to mark off spots that are 6 feet apart for participants to learn in. We ask that all participants wear a mask throughout the entirety of the class.